Never leave a customer waiting.
Every enquiry gets a friendly first reply, written for you straight away. You read it, change it if you like, and send it. Nothing goes out without your say-so.
- Based in Geelong
- You approve every message
- Works after hours
Hi Dan, sorry to hear that. No hot water is no fun.
So we can get the right person onto it, could you tell us your suburb, whether the system is gas or electric, and roughly how old it is? A photo of the label on the unit helps too.
The Team
Made-up customers and example replies. Drafts never quote prices or promise arrival times.
From enquiry to answered, without the typing
Your customers don't do anything differently. You just reply faster.
Enquiry comes in
A customer fills in the form on your website, day or night.
Reply is written
A friendly first reply in your business's voice, asking for anything you'd need to quote.
You check it
It lands in your inbox with their details. Change anything you like.
Customer hears back
You hit send. They hear from you while they're still looking.
Three tools that take the admin off your plate
Start with one, add the others when you're ready.
Enquiry replies
Every enquiry gets a first reply drafted and emailed to you. Urgent ones are flagged so you can ring them straight away.
How it worksJob summaries
Type or dictate rough notes after a job. Get a tidy summary to send your customer.
How it worksWeekly summary
Every Monday morning: how many enquiries came in, what people asked about, and what to follow up.
How it worksYou stay in charge
You're trusting me with your customers, so here's exactly what this does and doesn't do.
- Nothing goes to your customer unless you send it.
- I don't get access to your email account or inbox.
- Replies never quote prices or promise arrival times.
- Every enquiry is saved first, so if something breaks you still get it.
Taking on a few Geelong businesses at a big discount
In return, I ask for honest feedback on what works and what doesn't. The demo takes a couple of minutes.
Questions
What kind of business is this for?
Owner-operators who get customer enquiries and are too busy to answer them quickly: trades, cleaners, landscapers, salons and similar. If customers ask you for quotes, it can probably help.
Will it sound like a robot?
No. Replies are written around your business, your services and the way you talk to customers. And because you read each one before it goes out, you can change anything that doesn't sound like you.
What does it cost?
Early clients get a big discount. Ask for a demo and I'll give you a straight price for your business, with no pressure.
Do I need new software?
No. Replies arrive in the email you already use. There's nothing to install and nothing to learn.
Want to see it with your own business?
A demo takes a couple of minutes. I'll show you a reply written for your kind of customer.